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I can't log in | PianoGenius.com

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This area is a paid membership site.  If you are a paid member, the login page to access your premium content is here:

https://www.pianogenius.com/members/

If you're having trouble logging in, that page will prompt you to have your password re-set, so as long as you are using the same email address you signed up with it should send you a new password.

PLEASE NOTE: If you don't receive the "reset your password" email, check your junk mail / spam folder. Sometimes important emails accidentally get sent there, especially if you use Hotmail or Yahoo.com or AOL email, those are notoriously bad for mis-flagging legitimate email as spam.

If you believe you are a paid member but the system is saying it doesn't recognize you, be sure you're entering the same email address you used when you registered. If you're still having a problem, Submit A Ticket  and I'll look into it ASAP.

Be aware that for passwords, upper/lowercase letters matter, so make sure your caps-lock is off, etc.

Also, if you copy/paste your username or password in, be aware that it may accidentally copy a "space" at the end which counts as a character which will make the login not work.

If there's still an issue, please try a different browser than you're using, like  

http://www.GetFirefox.com

http://www.google.com/chrome

 

 

 
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Article details
Article ID: 9
Category: Access Issues
Rating (Votes): Article rated 3.3/5.0 (47)

 
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