PianoGenius Support > Help Desk > Knowledgebase

Search help:

How To Update Your Credit Card On File |


If your credit card has become expired or you had to cancel it for some reason and the information is not updated, when it comes time for your monthly billing, you will receive a "Recurring Billing Failed" automated email that will be sent to you which will have a link in it prompting for your new credit card information. Entering your credit card information from the link you receive in that email is also a safe and secure way to update your credit card on file.

If your current credit card on file for rebilling is still valid but you want/need to change credit cards, you can Submit A Support Ticket asking me to send you a secure "update your credit card" email so you can change your billing preference.

If you need any further help or clarification, please open up a support ticket.

Thanks - Tim

Was this article helpful? yes / no
Related articles How do I cancel my recurring billing subscription? |
I can't log in |
Getting logged out when I click page in members area then have to log in again
How does the billing work?
How do I change the name that shows up when I post a comment? |
Article details
Article ID: 11
Category: Billing
Rating (Votes): Article rated 3.7/5.0 (65)

« Go back